Refund and Returns Policy

RULES FOR THE PURCHASE AND SALE OF GOODS

  1. General provisions

1.1. N These contracts – rules determined by the person acquiring the goods www.africanmarket.lt online store (hereinafter – the Buyer) and UAB KARTPOS” (hereinafter – the Seller) mutual rights, obligations and responsibilities of the purchase of goods online store, the buyer agrees to application

of these Rules. 1.2. The contract of purchase and sale of goods between the Buyer and the Seller (hereinafter – the contract) shall be deemed concluded from the moment when the Buyer e. creates a shopping cart in the store and confirms after reading these Rules by clicking the “Confirm order” button. After the Buyer has performed the above actions, the Seller will send a confirmation to the e-mail address specified by the Buyer that the order has been accepted and indicate the exact price of the goods.

1.3.   Seller   reserves   the   right   to    change   these   Terms,   including   but   not         limited  to:

  • changes in payment terms;
  • amendments to applicable legislation.

1.4. Each time ordering the Goods, for the purposes of concluding the Agreement between the Seller and the Buyer, the current version of the Rules shall apply, therefore each time ordering the Goods, we recommend reviewing the Rules to make sure the Buyer fully understands the conditions.

  1. Buyer’s rights and obligations

The Buyer has the right to purchase the Goods in the e-shop in accordance with these Rules

and the legal acts of the Republic of Lithuania. 2.2. The Buyer has the right to withdraw from the e-shop purchase and sale agreement with the Seller by notifying the Seller in writing within 14 (fourteen) calendar days from the date of receipt of the goods or submit a clear e-mail to info@africanmarket.lt stating clearly the decision to withdraw from the purchase and sale agreement.

2.3. The Buyer may exercise the right to return the Goods only if the term set for the return of the

Goods has not been missed. 2.4. Returned Goods must be undamaged, without loss of commercial appearance (undamaged labels, protective films, etc.), and must not be used. All returned Goods must be with authentic labels, protective bags . The returned Product must be in neat original packaging , if they were delivered with the Product) of the same composition as the one purchased by the Buyer.

2.5. The right of withdrawal does not apply due to:

perishable Goods or Goods with a short shelf life;

packaged Goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;

goods which, by their nature, are inseparably mixed with other articles after delivery; packaged video or audio recordings or packaged software that was unpacked after delivery;

2.6. The Buyer who withdraws from the Agreement shall be refunded all money paid for the Product, including delivery costs. Upon receipt of the Goods and assessment of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days from the receipt of a written

notice of withdrawal from the Agreement, except for the cases specified in Article 2.3 of this sales contract. and 2.4. points. If only part of the Goods is returned, delivery costs will be reimbursed only if the remaining Goods of the same order, if purchased only, would be subject to a lower rate than the rate applied to the Goods together with the returned Goods and only to the extent of the difference.

2.7. In case the Goods have been delivered to the Buyer, after the cancellation of the Agreement:

The Buyer must immediately return the Product (s) to the Seller;

The Buyer has a duty to properly store the Goods until they are returned to the Seller.

2.8. The Buyer has other rights and obligations established in these Rules and legal acts of the

Republic of Lithuania. 2.9. The Buyer undertakes to pay for the Goods and the price related to the delivery of the goods within the set term and to accept the ordered goods.

2.10. The Buyer agrees that the Seller may use third parties to perform this contract.

2.11. The Buyer has the right and is encouraged to print these Rules for future reference.

2.12. Returns are accepted only through courier services, sending the goods to the address Kalvariju str. 88-95, Vilnius or in a physical store.

  1. Seller’s rights and obligations

3.1. The Seller undertakes to create all conditions for the Buyer to use the e-mail properly. the services provided by the store, but the Seller does not provide any guarantee that the e-store will operate continuously or that the data transmission will be uninterrupted and will not be liable for minor inaccuracies.

3.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the

Buyer within the set term. 3.3. If the Seller is unable to deliver the goods (goods) ordered by the Buyer due to important reasons or technical problems, the Seller undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue, return the money paid by the Buyer within 10 working days. In this case, the Seller is released from liability for non-delivery of the goods. 3.4. If the Buyer tries to impair the operation of the e-shop or its proper functioning, the Seller has the right to restrict and / or suspend the Buyer’s access to the work of the e-shop and / or cancel the Buyer’s registration in the e-shop without prior notice to the Buyer. 3.5. The Seller has the right to unilaterally change these Rules. The amended Rules shall enter into force from the moment of their publication in the e-shop and shall be valid for all purchase and sale

agreements concluded after the publication of the Rules. 3.6. The Seller also has other rights and obligations specified in the Rules and legal acts of the Republic of Lithuania.

  1. Price of goods and payment.

4.1. The final price of the Goods indicated in the e-shop, ie the indicated price includes the valid value added tax rate. Delivery price is not included in the price of the product. 4.2. The Buyer undertakes to pay for the Goods within 1 (one) working day in the form offered by the Seller. If the Buyer does not pay the specified price within the set term, it is considered that the Buyer

refuses to perform the contract, therefore the Seller has the right to suspend the execution of the order.

4.3. For email the Buyer may pay for the goods selected and ordered in the store to the Seller in two ways:

4.3.2. Using electronic banking services.

4.3.3. Bank transfer.

  1. Delivery of goods.

5.1. The goods are delivered to the Buyer’s account by post or courier or by the Seller’s transport.

5.2. The exact price of the Goods, delivery price, quantity and range of Goods, delivery term is specified

in the order of goods approved by the Seller. 5.3. During the delivery of the Goods, the Buyer (Buyer’s representative) undertakes to check the condition of the packaging of the Goods consignment, the quantity, quality and range of the goods. 5.4. If there is a discrepancy (s) in the quantity and / or quality and / or range of goods, the Buyer (Buyer’s representative) must not accept the consignments. In this case, the Seller (Seller’s representative) or the courier together with the Buyer (Buyer’s representative) shall draw up a deed of non-acceptance of the Goods, in which it shall note in writing the violations and discrepancies found. 5.5. After the Buyer (Buyer’s representative) accepts the Goods consignment and signs the relevant delivery document and marks the violation of the consignment packaging, the goods are considered delivered in the damaged consignment packaging, but the quantity, quality and range of goods comply

with the terms of properly performed. 5.6. After the Buyer (Buyer’s representative) accepts the Goods consignment and signs the relevant delivery document without comments, it is considered that the goods are delivered in undamaged consignment packaging, quantity, quality, range meets the terms of the sales contract, additional

services specified in the relevant document. 5.7. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery or late delivery of the Goods (goods).

  1. Warranty of the goods

6.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different Goods, the specific term and other conditions of which are specified in the descriptions of such Goods. 6.2. Defects in the goods are eliminated, low-quality goods are replaced and returned in accordance with the requirements of the legal acts of the Republic of Lithuania. 6.3. If the delivered Product or the Goods do not meet the quality requirements, the Buyer shall contact the e-mail. general contacts of the store.

  1. Sending information

7.1. The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.

7.2. The Buyer shall send all notices and questions to the address specified in the “Contacts” section of the Seller’s e-shop.

  1. Liability

8.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer assumes responsibility for the consequences and consequences of incorrect / erroneous data

provided in the registration form. 8.2. Pursuant to Articles 8 and 2 of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the e-shop by logging in to the e-shop has Article 8 of the Law on Electronic Signature of the Republic of Lithuania. 1 d. the established legal force of the electronic signature (ie the same legal force as the signature in written documents). The buyer must and undertakes to keep his login details to the e-shop and not to disclose them to third parties. All actions of the Buyer performed using the Buyer’s data are considered performed by the Buyer, and the Buyer assumes full responsibility for the actions performed and the

nature of the data used. 8.3. The parties shall be liable for the violation of the purchase and sale agreement concluded in the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

  1. Final provisions

9.1. The  law of the Republic of Lithuania shall apply to these rules.

9.2. All disputes arising out of or in connection with the purchase and sale agreement between the Buyer and the Seller shall be settled by negotiation. If no agreement is reached, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.