Privacy Policy

UAB “KARTPOS” PRIVACY POLICY

General provisions

UAB KARTPOS , legal entity code 305039266 , registered office address Kalvariju str. 88-95, Vilnius, Lithuania (hereinafter – the Company) takes care of the protection of information about you. We comply with the European Union’s General Data Protection Regulation (so-called BDAR / GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data) and repealing Directive 95 / 46 / EC (General Data Protection Regulation) (Text with EEA relevance)) and other legislation protecting your information that we collect, use and store in our Company. In our Privacy Policy, you will find answers to key questions about how we collect, use and store information about you.

If you have any questions, comments or complaints about how we collect, use and store information about you, the Company is ready to help you. If you need help, please contact us by e-mail. email info@africanmarket.lt

By registering on the website https://africanmarket.lt you entrust the Company with your personal data and grant us the right to process them to the extent provided for in this Policy (hereinafter – the Policy) and the Rules of Sale of Goods for Sale https://africanmarket.lt (hereinafter – the Rules). , ways and purposes.

We draw your attention to the fact that both the Policy and the Rules may be changed, supplemented, updated.

Personal data means any information that can be used to identify a person, as well as any information about a person that has already been identified.

The company respects your privacy and the security of your personal data is our priority. The Company takes appropriate organizational and technical measures to ensure that your personal data is always secure and that the data processing activities comply with the requirements of data protection legislation and the Company’s internal procedures.

The Company collects and processes your personal data listed in these Rules on the following legal bases :

  • Your consent;
  • Legitimate interest of the Company;
  • Fulfillment of the legal obligation arising and applicable to the Company.

To the extent and under the conditions provided by applicable law, the processing of your own personal data may be subject to one or more of the above legal bases.

  1. What data do we process and why?

1.1. Registration, inspection, administration and communication;

registration

By registering and agreeing to the Rules , you provide us with the form data below. It is necessary to provide certain registration data and if you do not provide them, you will not be able to use the Services. By registering, you confirm that the personal data you provide is accurate and correct and that you are at least 16 years old. We accept no liability for inaccurate, incomplete or incorrect submission of your data.

Questionnaire data:

Data categories: Your name, address, e-mail email address, phone number, address, Internet Protocol address (IP), device information.

Legal basis for data processing : Your consent to use the Services under the conditions provided for in the Policy and / or the Rules.

Data Processing Term: The entire period of time you use the Services. We may retain your consent and proof of it for a longer period of time, if necessary, in order to protect yourself from claims, claims or claims made against us.

How and for what purposes do we use your profile data?

According to your profile data, we create a unique profile on the website https://africanmarket.lt, according to which we will identify you as a registered user of the website https://africanmarket.lt and which will give you the opportunity to use the Services provided to registered users in the Rules and / or in this Under the conditions set out in the policy.

According to the profile data provided by you, we also recognize you when, for example, you want to update or change your data, contact us regarding the provision of certain personal information, the exercise of rights related to the processing of personal data, etc. We also use the contact details (e-mail, telephone number) provided in your application for communication purposes, including in response to your inquiries, comments, providing you with important information about the Services, their provision and / or changes to this Policy when contacting you. , if you forgot to accept your purchases or we found problems with completed transactions, etc.

It is very important that the questionnaire data you provide is accurate and correct. If you provide incorrect (false) data, forget it or do not update the changed data, it may be difficult for us to ensure the provision of the Services, and there may be problems in exercising your rights. In no event will we be liable for any damage suffered by you as a result of your providing incorrect or incomplete personal information. If the data provided by you changes, you must notify us immediately by changing the relevant data in the registration form on the website or in the mobile application. For information on how to update your changed profile data, please refer to Section 6.2 of this Policy. Article. The company will not be able to verify the accuracy and accuracy of the data provided by you.

1.2. Administration of your account;

We process your data so that we can monitor and administer your account.

Account details:

Data categories: Data provided during registration on the website https://africanmarket.lt, account login data, account actions, including technical browsing data (IP address, login and browsing technical information).

Legal basis for data processing: Your consent to create and use an account under the conditions set out in the Rules.

Deadline for data processing: The entire period of time you are a user of the account. We may retain your consent and proof of it for a longer period of time, if necessary, in order to protect yourself from claims, claims or claims made against us.

We consider your consent to use the accounts on the website https://africanmarket.lt to have been received when you perform the steps required to create an account and confirm the registration provided for in the Rules.

1.3. Processing your purchase data

Purchase data management

Providing you with Services and various advantages – concluding and executing purchase and sale agreements, making a refund (if you return the purchased product), providing discounts, etc. – in addition to your registration data, we also process data about your purchase transactions (hereinafter – purchase data).

For the purpose of service administration, your purchase data is processed:

Data categories: Your name, e-mail postal address, telephone number, delivery and residence addresses, signature (if you accept the goods yourself), date and time of purchase and delivery, names of goods, quantities, purchase prices and discounts granted, method of payment for purchases and payment information.

Basis of data processing: Your consent to use the account under the conditions provided in the Rules.

Deadline for data processing: 5 years from the date of the purchase transaction.

How do we use your purchase data?

We store purchase data for 5 years from the date of the purchase transaction, and upon expiration of the term – we destroy and / or reliably depersonalize them, ie we irrevocably decouple them from your questionnaire data and other information that personalizes you.

1.4. Provision of proposals and information

If you have agreed to receive offers and news by filling in the registration form, we process your personal data by providing you with such offers and information, such as general newsletters, information about offers and discounts from our and our partners, discounts, promotions, invitations, games and win 4 prizes, asking for your opinion about the services and products provided, etc. We provide suggestions and information in your account, as well as in other ways you choose: e.g. by mail, SMS messages.

Personal data processed for the purpose of providing suggestions and information:

Data categories: Your name, e-mail postal address and / or telephone number.

Legal basis for data processing: Your consent to receive offers and information.

Deadline for data processing: As long as your consent to receive offers and news is valid. We may retain your consent and proof of it for a longer period of time, if necessary, in order to protect yourself from claims, claims or claims made against us.

You can select your preferred communication channels through the privacy settings on the website https://africanmarket.lt. You can freely change these settings at any time. You can opt-out of receiving offers and news at any time, but you can opt-out at any time or change your notification methods (channels). Your refusal to receive offers and news will not prevent you from using the Services.

1.5. Customer inquiries, complaints, requests and feedback service

We will use your personal data to respond to your inquiries, complaints, requests and to administer your feedback (the “Inquiry”).

Data processed for the purpose of administration of inquiries, complaints, requests:

Data categories: Identification and contact information provided by you: name, surname, telephone number, e-

mail address, address of residence, date of birth; Content of your Inquiry: the event you are applying for, its circumstances, date, place, your request, claim or feedback, item, loyalty card number, other information provided in the Inquiry; Other documents and / or data provided with the Request: e.g. purchase receipt data, photos; A record of a phone call if you call our Customer Service Helpline.

Legal basis for data processing: Fulfillment of our legal duty to examine and respond to consumer inquiries, as well as our legitimate interest in evaluating our customers’ feedback, with the aim of improving the quality of our operations and services.

Data processing term: We use your data for up to 12 months only in order to properly and objectively examine your Inquiry, provide you with the necessary information, answer your questions, resolve your requests or requirements. We may also analyze the request data in order to improve the quality of our activities and the services provided to you, taking into account your opinion and suggestions.

1.6. Statistics, market and research on our buyers ’behavior

We constantly make every effort to ensure that our range, promotions and discounts are as close as possible to the needs of our customers.

Data processed for statistical, market and research on our customers’ behavior:

Data categories: Place of residence, purchase data (including date and time of purchase, names of goods, quantities, total purchase price, amount of discounts granted).

Legal basis of data processing: It is our legitimate interest to analyze data and prepare reports necessary for business in order to evaluate our activities and create value both for you as a customer and for the Company’s business.

Deadline for data processing: 5 years.

We use automated data analysis to conduct statistical, market, and customer behavior research and to generate the reports our business needs. During the analysis, we use non-personalized data and do not process your name, contact information and other information that personalizes you. Data analysis for the purpose of statistics, market and research of our customers’ behavior allows us to make important business decisions, such as the formation of an assortment that meets the needs of our customers, pricing and so on. The data analysis steps do not have any legal or similar significant effect on you.

  1. How long do we process and store your data?

We process and store your Inquiry and your related data until we examine the Inquiry, provide you with an answer and execute the decisions made, as well as for up to 12 (six) months after the Inquiry has been resolved, but not less than:

  • Email inquiries by mail – 12 months
  • Complaints – 12 months
  • Records of telephone conversations on the helpline – 14 days
  • Live Assistance correspondence records – 14 days
  • Instagram posts – 12 months
  • Facebook personal messages – 12 months

If a legal dispute is initiated or is likely to arise in connection with the Request, we may retain your data for a longer period of time until the statutory time limits for filing a complaint or claim expire and / or the final decision takes effect. Upon expiration of the term of processing and storage of your data set forth in this Policy, we will destroy or reliably and irrevocably depersonalize your data as soon as possible, within a reasonable and reasonable time required to do so.

  1. From what sources do we collect your personal data?

We receive almost all of your personal data only from you. You provide us with the questionnaire data directly, for example, by filling in the registration forms, and the purchase data with the Services.

We also receive your data directly from you when you submit a Request in any of your chosen ways: by emailing us, submitting a written request to us, calling our customer service helpline, and more. If, in order to qualitatively and objectively examine your Inquiry, we need to gather additional information or conduct a study of significant circumstances, we may link the data of your Inquiry to the data we have and / or collected in the course of your Inquiry, e.g. we may purchase purchase data, your account usage history, interview our employees, and more.

  1. In which cases and to which third parties do we disclose your data?

We may transfer your data for processing to third parties who assist us in the execution and administration of the Services, provide us with services related to the administration of customer Requests. Such individuals may include database software providers, database administration service providers, data center, hosting and cloud service providers, direct marketing service providers, market research or business analytics service providers, transportation service providers, and the like. In each case, we provide the data controller with only as much data as is necessary to execute a specific order or provide a specific service. The data processors used by us may process your personal data only in accordance with our instructions and may not use them for other purposes or transfer them to other persons without our consent. By the way,

If, in providing the Services, we grant you the right to use the services of our partners (for example, the benefits of affiliate loyalty programs), some of your data will also be available to our partner, but only for the purposes of such joint provision of services or other terms of cooperation. If the event described in the Inquiry can be considered insurance, we will pass on your Inquiry and data to the insurance company (ies) in which we have insured our civil liability, property or which provide us with other insurance related to the event named in your Inquiry. protection. Insurance companies act as independent data controllers and process your data in accordance with the terms and conditions set by the insurance company.

The data may also be provided to the competent authorities or law enforcement agencies, such as the police or supervisory authorities, but only upon their request and only when required by applicable law or in cases and procedures provided for by law to ensure our rights, our customers, security of workers and resources, to make, provide and defend legal claims. If we use a website analysis service (such as Google Analytics) that is used to determine how you use the information provided on the website https://africanmarket.lt, we may share your personalized data with third parties who rely on that information to assess how it is use of the website, preparing reports for the website operators on the activities of the website and providing other services related to the use of the website and the Internet. See Appendix no. 1 – Cookie Policy.

  1. In which territories and jurisdictions do we process your personal data?

We only process your personal data in the European Union. We do not transfer your personal data to third countries.

  1. What rights do you have under data protection law and how can you exercise them?

Data protection law gives you many rights that you can freely exercise, and we must give you that opportunity. We provide information about your specific rights and how to exercise them in this Policy below, please read it carefully.

6.1. The right to access your personal data processed by us

You have the right to receive our confirmation that we process your personal data, as well as the right to access your personal data processed by us and information about the purposes of processing, categories of data processed, categories of recipients, processing period, sources of data and consequences for you. . We provide most of this information to you in this Policy and we believe it is useful to you.

If you are a user of the website https://africanmarket.lt, you can at any time in your account get acquainted with your personal data processed by us (eg: check the relevant questionnaire information, your consents), receive invoices issued to you for the last 12 months . If the information provided in this Policy, in the account of the website https://africanmarket.lt is insufficient for you or you wish to receive the history of purchase transactions for a period longer than 12 months, you can always contact us by e-mail. email info@africanmarket.lt

6.2. Right to rectify personal data

If the data provided to us in your registration form has changed or you believe that the information, we process about you is inaccurate or incorrect, you have the right to request that this information be changed, corrected or corrected.

You can make corrections to your data in the accounts of the website https://africanmarket.lt. You can also contact us by email. email info@africanmarket.lt and request that we correct or clarify your data.

6.3. Right to withdraw consent

In cases where we process your data with your consent, you have the right to withdraw your consent at any time and the processing of data based on your consent will be terminated. In some cases, this may mean that we will no longer be able to continue to use our Services. For example, you can revoke your consent to receive offers and news at any time. Revocation of these consents will not prevent you from continuing to use the Services, but it will mean that you will not know about the discounts, promotions, new range, etc. You can adjust (revoke or re-grant) your consents by submitting an updated registration form in your account or by contacting us by email. email info@africanmarket.lt

Upon expiration, revocation or cancellation of your consent, we destroy the data processed with your consent and, in the cases specified in the Policy, reliably and irrevocably depersonalize.

In any case, we may keep your consent and proof of it for a longer period, if necessary, in order to protect yourself from claims, claims or claims made against us.

6.4. Right of appeal

If you believe that we process your data in breach of data protection law, we always ask you to contact us directly first. We believe that with good faith efforts we will be able to dispel all your doubts, satisfy the requests and correct any mistakes we have made.

If you are not satisfied with the solution we have proposed or, in your opinion, we will not take the necessary action at your request, you will have the right to lodge a complaint with the supervisory authority of the State Data Protection Inspectorate in the Republic of Lithuania.

6.5. The right to object to the processing of data where the processing is justified by a legitimate interest

You have the right to object to the processing of personal data when personal data are processed in accordance with our legitimate interests. However, depending on the purposes of the Service and the balance of legitimate interests of both parties (both as a data subject and us as a data controller), your objection may mean that we will not be able to allow you to stop processing your data. continue to use the Services. To exercise the right referred to in this section, please submit a written request by e-mail. email info@africanmarket.lt.

6.6. Right to delete data (right to be forgotten)

In certain circumstances specified in the data processing legislation (when personal data are processed unlawfully, the basis for data processing has disappeared, etc.), you have the right to request that we delete your personal data. To exercise this right, please submit a written request by e-mail. email info@africanmarket.lt. It is important to note that your profile data will be deleted without your separate request, and other data will be deleted or reliably depersonalized if you stop using the Services.

6.7. Right to restrict data processing

In certain circumstances specified in the data processing legislation (when personal data are processed unlawfully, you dispute the accuracy of the data, you have objected to the processing based on our legitimate interest, etc.), you also have the right to restrict the processing of your data. However, we must note that due to the limitation of data processing and during the period of such limitation, we may not be able to guarantee the provision of the Services to you. To exercise the right referred to in this section, please submit a written request by e-mail. email info@africanmarket.lt.

6.8. Right to data portability

You have the right to transfer data which we process with your consent and which are processed by automated means to another data controller. We will provide you with the data you wish to transfer in the format normally used by our systems and computer-readable, and if you wish and if technically possible, we will transfer the data directly to another data controller specified by you. To exercise the right to data portability, please submit a written request by e-mail. email info@africanmarket.lt.

6.9. Procedure for examining applications

In order to protect the data of all our customers from unauthorized disclosure, we will be required to identify you upon receipt of your request for data or the exercise of your other rights. For this purpose, we may ask you to provide the relevant profile data provided in your registration form (eg name, e-mail address or telephone number) and compare whether the data you provide matches the relevant profile data. As part of this verification, we may also send a verification message to the contact (SMS or email) listed on the registration form requesting an authorization action. If the verification procedure is unsuccessful (eg: the questionnaire data provided by you will not match the data specified in the registration form or you will not authorize according to the received SMS or e-mail message), we will be obliged to state that you are not the subject of the requested data and will be obliged to reject your request. Upon receipt of your request for the exercise of any of your rights and the successful completion of the above verification procedure, we undertake to provide you with information on the steps we have taken in accordance with Your request. Depending on the complexity and number of requests, we have the right to extend the one-month period by another two months, informing you before the end of the first month and stating the reasons for such an extension. If your request is submitted by electronic means, we will also provide you with an answer by electronic means, unless when this is not possible (eg due to the extremely large amount of information) or if you ask you to answer in another way. We will refuse to comply with your request with a reasoned reply when the circumstances specified in the legislation have been established, informing you thereof in writing.

  1. Cookies

We use cookies (this is a small information file sent to your computer or other device (such as a mobile phone) when you visit our website). A cookie is sent to your computer or other device to store data, and we may identify you as a user of the Services by visiting our website. The information collected by cookies allows us to ensure your ability to browse more conveniently, provide you with attractive offers and learn more about the behavior of our website users, analyze trends and improve both the website and your service. You can read more about the cookies used on our websites in Appendix No. 1 to this document – “Cookie Policy”.

  1. Policy Validity and Changes

This Policy is effective from 2021. October 1st. If we change this Policy, we will post an updated version on this page.

Annex no. 1

  1. What are cookies?

Cookies are small text files stored on the browser of your device (eg computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your browser or device, identifiers associated with your device, and other software, may be used for similar purposes. Cookies are widely used to make websites work or to function better and more efficiently. In this policy, all of the above technologies are referred to as “cookies”.

  1. Why do you use cookies?

We use cookies:

  • ensure that the site works as it should;
  • ensure that you do not have to log in again every time you visit the site;
  • save your settings selected during and between visits;
  • increase the speed and security of the website;
  • give you the ability to share pages on social networks such as Facebook, Instagram or LinkedIn;
  • ensure that when you sign in, you can tailor the site to your needs so you can find what you’re looking for faster;
  • constantly improve the site to make it even more attractive to you;
  • Engage in more effective marketing.
  1. What are the types of cookies?

(a) strictly mandatory cookies

These cookies are necessary for the user to browse and use the functions of the website, such as memorizing the information entered in the forms when the user moves from one page to another during the browsing session. Without strictly mandatory cookies, it would become impossible to provide certain website services and the website would not run as smoothly as it should. These cookies do not collect any information for marketing purposes and do not remember where you visited the internet.

(b) analytical cookies

Analytical cookies collect information about the use of the website and help to improve the performance of the website. For example, analytics cookies can show you which pages are most frequently visited, help us record problems with your site, and show you whether your site’s ads are effective. Analytical cookies do not collect users’ personal information and all information collected by these cookies is aggregated and anonymous.

(c) functional cookies

Functional cookies allow the website to remember your choices and provide enhanced and more customized features. Functional cookies also remember changes you make, such as personalizing a particular webpage, as well as other things, such as when you watch a video or leave a comment on our webpage. Functional cookies do not track your actions on other websites.

(d) targeted or promotional cookies

Targeted or promotional cookies are used to show you more interesting ads that are more relevant to your interests, or to limit the number of times the same ad is displayed on a website. These types of cookies are also used to measure the effectiveness of an advertising campaign. These cookies can be used to remember what you viewed when you visited the site.